Interestingly, despite requiring fewer full-time equivalent employees (FTEs) to support BI deployments, the Best-in-Class are capable of completing BI projects, from start to finish, both on budget and within expected time frames. Additionally, they are delivering BI capabilities to more enterprise users than their counterparts.
This report investigates the key factors that organizations consider important in controlling the total cost of business intelligence implementations. Thirty-seven (37) organizations (20 percent) were found to be Best-in-Class at managing the total cost of ownership (TCO) of their business intelligence solutions. Thirty-one percent of the 26 Microsoft (Nasdaq: MSFT) BI users that took part in the survey achieved Best-in-Class status — a higher proportion of its installed base than any other major BI vendor. Figure 1 highlights the number of survey respondents that reported using each vendor’s software, together with the percentage of that vendor’s customers that achieved Best-in-Class.
Interesting article on CRM Buyer