Monthly Archives: August 2009

Readmission Rates: A Step Toward Better Healthcare BI

Let’s take a step back for a moment to see the trend in performance measurement in healthcare. Most quality measurements on the clinical side of healthcare deal with the inputs to care. For instance, HEDIS measures such as weight assessment and counseling for nutrition and physical activity for children and adolescents, well-child exams, childhood immunizations, breast cancer screening, cholesterol management for patients with cardiovascular condition, etc. measure the actions taken by healthcare providers to improve health. Joint Commission measures also evaluate the inputs leading to healthy outcomes. Readmission rates are an example of measurements of the results of those actions in terms of whether the inputs worked the first time. Analysis of these results will lead to further analysis of the inputs that led to a readmission, or better yet, to the inputs that prevented a readmission.

This means that clinical performance measurement will come full circle. In doing so, clinical performance measurement will mirror financial performance measurement. No business would have its financial analysts measure investments or operational activity without evaluating them in terms of the results on the bottom line. Nor would that business simply report the financial results without a thorough analysis of the causes for those results. We take this for granted in financial management. We will now be seeing more of this cause and effect analysis in clinical performance management as well.

Interesting post by Scott Wanless in B-Eye Network.

Microsoft’s SharePoint Thrives in the Recession

Think of SharePoint as the jack-of-all-trades in the business software realm. Companies use it to create Web sites and then manage content for those sites. It can help workers collaborate on projects and documents. And it has a variety of corporate search and business intelligence tools too.

Microsoft wraps all of this software up into a package and sells the bundle at a reasonable price. In fact, the total cost of the bundle often comes in below what specialist companies would charge for a single application in, say, the business intelligence or corporate search fields.

While Microsoft’s Windows sales fell for the first time in history this year, its SharePoint sales have gone up. Microsoft declines to break out the exact sales figures for the software but said that SharePoint broke the $1 billion revenue mark last year and continued to rise past that total this year, making it the hottest selling server-side product ever for the company.

Companies like Ferrari, Starbucks and Viacom have used SharePoint to create their public-facing Web sites and for various other tasks. All told, more than 17,000 customers use SharePoint.

More from NY Times.